Description:
We are currently seeking an IT Support Engineer to join our team. As an IT Support Engineer you will be responsible for providing technical assistance to computer system users.
You Will
- Support technology service, software, and hardware requests
- Account provisioning and deprovisioning
- Add, change and delete access via access management tools
- Resolve tech support requests and escalate requests as needed
- Conduct root cause analyses, identify appropriate solutions, and implement them
- Support and continuously improve on-boarding and off-boarding processes
- Collaborate on team, department, and company-wide IT-owned initiatives
You Have
- Enjoy working in a customer-focused, technical environment
- Experience working with MacOS, iOS, and SaaS services and tools
- Ability to communicate problem-solving related questions and directions in a clear and accessible way
- Ability to work independently and as part of a team
- Experience with setting up conference rooms Zoom
- Azure AD/JAMF/OKTA experience for at least one year
- Prioritize a variety of tasks and service requests in a dynamically changing environment
- Flexibility in understanding prioritization and escalation
- 3 years of front-line IT support experience
Required Skills
And Experience
- Knowledge of basic PC components
- Assisting with the administration of internal software tools (e.g., Okta, Slack, JIRA, G-Suite, etc.)
- Assist with IT projects and deliverables for the team
- This role may require occasional 24/7 on call support
- Knowledge of remote access technologies for support and office connectivity
- Ability to set up and operate a variety of computer equipment
- Ability to work efficiently in an organised manner and with attention to detail
- Ability to communicate effectively regarding technical matters, both verbally and in writing.
- Bachelor’s degree or equivalent in education and experience required
- 1-2 years industry experience
- Experience with an electronic help desk system.