It Support Specialist

Description:

The Role :
IT Support Specialist requires specialized technical should have

Hands-on technical support
Strong troubleshooting skills, experience with Mac/Windows, SaaS systems, and Google Workspace

Your responsibilities:

IT and technical support
Troubleshoot Mac / Windows, SaaS systems, and Google Workspace
Technical Troubleshooting -Installing and configuring client computer systems.
Diagnosing and fixing computer, network, software (OS, apps), and mobile device issues via phone, chat, or in-person.
Responding to client IT support requests.
Meeting with clients to diagnose software, networking, or hardware issues.
User Support: Assisting employees with technology questions, guiding them through complex systems, and resolving support requests logged in ticketing systems.
Hardware & Software Management: Installing, configuring, updating, and maintaining workstations, peripherals (printers, phones), operating systems, and business applications.
System Maintenance: Performing routine upkeep, monitoring performance, managing security (permissions, access), and ensuring system reliability.
Onboarding & Training: Setting up new user accounts, configuring new hire equipment, and training staff on new technology.
Documentation: Recording support inquiries, resolutions, and maintaining internal knowledge bases.
Project Support: Assisting with IT projects, system rollouts, and hardware/software upgrades.
Repairing hardware malfunctions, software issues, and networking problems.

Your Profile
Essential skills/knowledge/experience:

Strong troubleshooting skills, experience with Mac/Windows, SaaS systems, and Google Workspace
IT integration system experience

Desirable skills/knowledge/experience: (As applicable)