Description:
This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously, as well as learning new skills and procedures along the way. This person should be experienced in supporting on-premises and cloud solutions, including various replication and disaster recovery technologies, along with broad skills in other supporting technologies.
The role will be hybrid: 3 days in our Dublin Office/Client sites & 2 days remote.
Duties and Responsibilities:
- Support Windows Server issues.
- Support Exchange, Microsoft Office 365 issues.
- Support networking and Firewall related issues.
- Support virtual & cloud environments.
- Support data protection solutions.
- Work with staff to promote, develop, and maintain a positive experience for the client.
- Partake and upskill in training activities in support of new technologies, procedures, and customer service enhancements.
- Partake in out of hours support and on call activities when required.
- Comply, maintain, and promote information security in ActionPoint.
Qualifications and Experience:
- 3rd level qualification in an IT related discipline.
- Min of 3yrs experience in a similar role.
- Support Exchange, Office 365 issues.
- Support networking and Firewall related issues.
- Support virtual & cloud environments.
- Hands on (demonstrable) experience with VMware or Hyper-V.
- Hands on (demonstrable) experience with Microsoft Azure and Microsoft 365.
- Hands on (demonstrable) experience with Networking Technologies, eg. Routers/Firewalls/Switches/WiFi
- Working knowledge of DNS and Web Hosting Technologies
- Relevant IT technical certifications desirable.
- Working knowledge of networking concepts.
- Working knowledge of data protection and disaster recovery systems.
- Previous experience working with ConnectWise Manage and ConnectWise Automate desirable.
- Strong communication, interpersonal skills, and ability to lead by example.
- Excellent organizational and documentation skills.
- High level of flexibility, enthusiastic, willingness to learn and develop individually and as a team.
- Willingness to travel, if required.