L3 Support Engineer

Description:

This is the a new role in the projects team, working directly with the Head of Professional Services. As a Level 3 Project Engineer, you'll take ownership of delivering infrastructure and cloud projects end-to-end, with minimal handholding.

If you're a senior MSP engineer who's tired of firefighting and ticket queues, this is a chance to focus on doing projects properly: scoping, documenting, and delivering real solutions for clients.
 

What You'll Be Doing
 

• Delivering projects across:

   

   

   

   

   

   

  • • Azure migrations & hybrid environments
    • Microsoft 365 / Office 365 rollouts
    • Intune & Conditional Access
    • Windows Server & Active Directory
    • Infrastructure deployments (on-prem & cloud)
    • Firewall & network projects (SonicWall)
  • Working closely with leadership to scope, document, and deliver projects.
  • Supporting pre-sales with technical input and proposals.
  • Maintaining strong documentation and processes.
  • Limited escalation support, but focus remains on project delivery.
     
• What We're Looking For
   

   

   

   

   

   

   

  Nice to Have:

  • • 5+ years MSP experience (non-negotiable).
    • Strong Microsoft expertise (Azure, M365, O365, Intune, AD, security).
    • AZ-104 certification required.
    • Proven track record of delivering client projects end-to-end.
    • Excellent documentation and communication skills.
    • Confident working independently but also collaborative with team and leadership.

     

     

     

    • • Additional Microsoft certs (AZ-700, SC-series).
      • Firewall experience (SonicWall ideal).
      • Broader networking skills (QoS, DHCP, Aruba, etc.).