Maintenance Administrator

Description:

We are seeking a proactive and personable Maintenance Administrator to join our team. While the role involves administration, it is very much hands-on and requires excellent communication and follow-up skills. You will be actively managing jobs and liaising with clients, contractors, and internal teams to ensure work is completed efficiently and to a high standard.

Key Responsibilities:

• Receive and log maintenance requests from clients via phone or email.
• Create job sheets using the company’s job management system (ABM), assigning a unique job number.
• Coordinate jobs with internal mobile teams (carpenters, roofers, general operations) or subcontractors (plumbers, electricians, glaziers, etc.).
• Communicate with clients to schedule appointments, confirm timelines, and provide updates.
• Track job costs, including time and materials, ensuring accurate billing.
• Maintain records for each job, ensuring completion and invoicing are processed correctly.
• Follow up persistently until each job is fully resolved.

Ideal Candidate:

• Friendly, approachable, and confident on the phone.
• Strong attention to detail and excellent organizational skills.
• Able to manage multiple tasks and follow up until jobs are completed.
• Practical, reliable, and capable of working independently.