Description:
To assist with this vision, we are delighted to offer the opportunity for a Manager of Service Access and Flow to join the CRC team. The Manager of Service Access and Flow will be responsible for the strategic coordination, management, and oversight of clinical scheduling systems, ensuring the efficient use of clinician time and the delivery of timely, safe, and high-quality patient care.
Essential requirements are:
- A relevant qualification in healthcare management, business administration, or a related discipline.
- A relevant qualification in process improvement
- Significant experience in a healthcare or clinical environment, with a strong understanding of service delivery, patient flow, and clinical processes.
- Demonstrated experience in staff scheduling, workforce planning, or managing appointment systems within a complex service.
- Experience in a supervisory or management role, including leading, supporting, and developing administrative or scheduling teams.
- Proven ability to manage waiting lists, prioritise workload, and improve service access and efficiency.
- Experience using scheduling or patient management systems, with strong IT and data management skills.
- Demonstrated ability to analyse data, generate reports, and use information to support service planning and decision-making.
- A strong understanding of clinical governance, data protection (GDPR), and the importance of confidentiality in a healthcare setting.
- Excellent organisational, communication, and problem-solving skills, with the ability to work under pressure and manage competing priorities