Medical Receptionist

Description:

This is a front-of-house position in a fast-paced, high-end clinical environment. You’ll be the first point of contact for clients, setting the tone for a premium patient experience.

Key Responsibilities:

• Manage appointment scheduling with exceptional attention to detail and phone etiquette
• Deliver a warm, professional welcome to every client
• Confidently use medical and aesthetic terminology when assisting clients and clinicians
• Convert inbound leads into booked consultations through strong communication and service skills
• Upsell and cross-sell skincare products and treatment packages
• Maintain an organised, polished reception area
• Handle challenging situations calmly and effectively to maintain a peaceful, welcoming environment
• Support the clinic’s luxury service standards and overall client journey

About You

• Minimum 1 year’s experience in a medical or aesthetic reception role
• Strong knowledge of skincare and aesthetic treatments
• Confident communicator with exceptional interpersonal skills
• Tech-savvy with strong Microsoft Office skills (Outlook, Word, Excel)
• Experience with Phorest is an advantage
• Highly organised with excellent multitasking abilities
• Proactive, professional, and solution-focused under pressure
• Passionate about delivering a 5-star client experience