Description:
This is a front-of-house position in a fast-paced, high-end clinical environment. You’ll be the first point of contact for clients, setting the tone for a premium patient experience.
Key Responsibilities:
- Manage appointment scheduling with exceptional attention to detail and phone etiquette
- Deliver a warm, professional welcome to every client
- Confidently use medical and aesthetic terminology when assisting clients and clinicians
- Convert inbound leads into booked consultations through strong communication and service skills
- Upsell and cross-sell skincare products and treatment packages
- Maintain an organised, polished reception area
- Handle challenging situations calmly and effectively to maintain a peaceful, welcoming environment
- Support the clinic’s luxury service standards and overall client journey
About You
- Minimum 1 year’s experience in a medical or aesthetic reception role
- Strong knowledge of skincare and aesthetic treatments
- Confident communicator with exceptional interpersonal skills
- Tech-savvy with strong Microsoft Office skills (Outlook, Word, Excel)
- Experience with Phorest is an advantage
- Highly organised with excellent multitasking abilities
- Proactive, professional, and solution-focused under pressure
- Passionate about delivering a 5-star client experience