Description:
Reporting to the Membership Manager, we are seeking a Membership Executive to provide exceptional member support while assisting with administrative, compliance, and operational tasks. This is a key role in maintaining strong relationships with members and external stakeholders, ensuring the smooth running of the scheme.
Key Responsibilities
- Liaise with potential members to provide guidance on obligations and follow up until registration is complete.
- Attend monthly meetings and assist with the maintenance of our Quality Management System (QMS).
- Manage the bi-monthly member newsletter, ensuring timely content and distribution.
- Oversee the annual member survey, coordinating collection, analysis, and reporting of results.
- Support the creation and documentation of internal procedures.
- Work with external stakeholders as required.
- Assist with ad hoc projects, including researching companies obligated under new tyre categories and reaching out to online distant sellers for future development.
- Conduct outbound call campaigns as required.
Essential Skills & Experience
- Minimum of 12 months’ experience in a membership, client support, or administrative role.
- Basic understanding of regulatory frameworks is advantageous.
- Strong IT skills, ideally with proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook).
- Accuracy, attention to detail, and a customer-focused approach.
- Ability to multi-task and perform well under pressure while maintaining high standards.
- Adaptability and flexibility to respond to changing business requirements.
- Excellent written and verbal communication skills.