Description:
As the Moderation Project Manager, you will be single-handledly responsible for setting up the systems, defining the policies and guiding the work of a small outsourced team to design a safe chat experience for our players.
- Utilise project management skills to oversee the entire lifecycle of game-related content moderation projects
- Set up systems to allow for efficient workflows and quick identification of high risk content
- Define moderation and escalation policies based on outcomes and prioritise player value at every level of design
- Manage a team of external outsourced moderators, including training and performance monitoring
- Partner with the wider Player Care to ensure that the documentation and processes allow for a seamless experience across different player touchpoints
- Contribute to the success of the game through innovative technology and processes to ensure that the chat is a core part of the player experience
- Employ data analysis competencies to monitor and report on project metrics and KPIs to ensure deliverables meet the highest quality standards
- Work in close partnership with Product and Technology stakeholders, ensuring clear communication and effective management of timelines and deliverables
- Provide holistic insights leading to direct improvements of player experience in the game
What We’re Looking For
- 3+ years of project management experience, ideally in the tech industry
- Experience with online content moderation, either professionally or casually
- Proven track record of successfully managing projects from inception to completion based on business case and expected impact
- Proven leadership abilities with experience working across different teams in a dynamic environment
- Experience with data and BI presentation tools (Looker, Tableau, …)
- A passion for making players enjoy world class mobile, social and casual game