Operations Manager

Description:

We're seeking an experienced Operations Manager to lead the day-to-day operation of the Boots Micro-Fulfilment Centre, combining people leadership, customer management and cutting-edge warehouse automation.

Reporting to the General Manager, you'll be responsible for delivering operational excellence across fulfilment, inventory, automation and customer service while leading a high-performing management team.

Key Responsibilities

Operational Leadership
 

• Lead inbound, fulfilment, inventory and outbound operations.
• Deliver productivity, quality and customer service targets.
• Manage peak periods, capacity planning and service recovery.
   

Automation & Control Room Oversight
 

• Lead the Control Room and robotic warehouse operation.
• Drive automation performance, uptime and throughput.
• Partner with GreyOrange, Engineering and IT to improve system reliability.
   

Customer & Stakeholder Management
 

• Act as the senior operational contact for Boots.
• Lead service reviews and operational governance meetings.
• Manage risk, capacity planning and customer escalations.
   

People Leadership
 

• Develop and coach managers, supervisors and operational teams.
• Build a culture of accountability, engagement and continuous improvement.
• Drive succession planning and talent development.
   

Safety & Compliance
 

• Champion a safety-first culture.
• Ensure compliance with all H&S, quality and operational standards.
• Lead audit readiness and risk management activities.
   

Continuous Improvement
 

• Use operational data and KPIs to drive performance.
• Lead productivity, automation and process improvement initiatives.
• Support future automation and site growth projects.
   

Financial Management
 

• Manage labour budgets, productivity targets and operational costs.
• Optimise resources while maintaining service and safety standards.
   

Essential

About You
 

• 5+ years' leadership experience in logistics, distribution, warehousing or fulfilment.
• Experience leading large operational teams in a fast-paced environment.
• Strong understanding of productivity, labour planning and customer service.
• Proven track record delivering results through KPIs and performance management.