Patient Care Lead

Description:

For decades, hearing care in Ireland has stuck to the same old script. HearWell Health is flipping it on its head. We're raising the bar on clinical excellence, reinventing what a patient experience should feel like, and tearing down the financial barrier that keeps so many people from getting the care they need. HearWell Health is democratising hearing health, and now Cork gets to experience it. 

We need the heartbeat of the clinic. That could be you.

⭐ The role

As our Patient Experience Specialist, you are the first voice a patient hears and the first face they see. You set the tone for everything that follows. Your days will be busy, varied and full of people:

• Welcoming every patient with warmth, confidence and genuine care
• Running the clinic diary and scheduling so our audiologists' days flow seamlessly
• Guiding patients through every step, from first enquiry to fitting and lifelong aftercare
• Making the follow-up calls and check-ins that keep patients hearing well and feeling looked after
• Supporting patients through the PRSI Treatment Benefit process at the front desk
• Keeping the clinic running like clockwork, day in and day out

For many of our patients, walking through our door is a big step. You will be the reason they feel relief the moment they arrive.

⭐ Who we're looking for

• Experience in a patient-facing or customer-facing role, ideally in hearing care, optical, pharmacy, dental or healthcare
• A natural people person: empathetic, patient and brilliant with older adults
• Organised, calm under pressure and confident on the phone
• Comfortable with computers and practice management systems
• Bags of energy and a real appetite to be part of something new

⭐ Why HearWell Health?

• Join from day one and help launch a brand-new clinic in the heart of Cork 
• Work alongside founders with decades of hearing healthcare leadership
• Competitive salary and a 5% employer pension
• 23 days' annual leave plus public holidays
• Full training on our systems and the HearWell Health way of caring for patients
• A real career path: if audiology calls to you, HearWell Health will support your training towards qualifying as an audiologist