Patient Coordinator

Description:

The key objective of the role of the Patient Co-Coordinator is to operate as a key part of the multidisciplinary Sims IVF Clinic team to provide excellent patient care and service for all individuals and couples embarking on their fertility journey with Sims IVF.

The Patient Coordinator will report directly to the Administration Manager and will be a key point of contact for all Sims IVF patients/clients and as such acts an ambassador for the Sims Group. The role holder is responsible for optimising patient satisfaction through the efficient operation of Patient Co-Ordinator administrative functions at Sims IVF.

Key Duties/Responsibilities

Reception

•Meeting and Greeting Patients.

•Patient Check in.

•Providing support to patients with clinic information and other required data.

•Contacting, ordering, and dealing with suppliers.

•Booking couriers/taxis.

•Invoicing for bloods.

Administration

•Admissions – Processing new patients.

•Scheduling Consultation Appointments.

•Invoicing and receiving payments.

•Answering queries through Patient App, phone, or e-mail.

•Directing calls where necessary.

•Responding to website submissions.

•Posting Information packs to patients.

• Liaising with Doctors, medical secretaries, and hospitals.

• Dictating correspondence.

• Billing – invoicing and receipting.

• Process “IDEAS” system orders relevant to admin team.

• Day to Day compliance with Quality non-conformance process.