Pension Claims Administrator

Description:

We have a fantastic opportunity for a career driven individual to join our retirement solutions team in our Dublin office as a pension claims administrator. This is an excellent opportunity to learn new skills and further your experience in a vibrant and challenging life, pensions environment.

The successful candidate will be dealing with customer queries and requests in relation to retirement claims and transfer, so the role holder will have a varied working day. You will be able to process retirement claims and transfers within our SLA. Additionally, the post holder will also be able to respond to queries in a timely fashion and maintain a good working relationship with client's and brokers.

• Dealing with brokers and customers on requirements for transfer and retirement claims both verbally and in writing
• Ensuring that all regular information is checked and issued to ensure compliance with requirements
• Responsible for ensuring that transactions are completed within specified timeframes and to the required quality levels
• Processing customer requests to a high standard
• Ensuring that good working relationships are developed and maintained with business partners internally & externally
• Processing retirement claims and pension transfers and adhering to Customer Due Diligence
• Investigating and resolving customer complaints
• Supporting the Team Leader in providing excellent customer service at all times
• You will also be responsible for liaising with other internal departments in dealing with ongoing queries