Principal Systems Administrator

Description:

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
As the Lead Cloud Support Administrator, you are responsible for planning, configuring, maintaining, and troubleshooting secure computer environments.

Provide support for OpenText’s cloud-based messaging platforms with a focus on Application Engineering and System support.

• Perform the planning, coordination and execution of software and hardware installation, configuration, maintenance and upgrades.
• Provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about software, hardware, systems, and infrastructure.
• Troubleshoot and resolve issues, interfacing with others as required.
• Participate in short- and long-term projects where interaction with internal and external organizations/customers/vendors is required.
• Installation and configuration of internally developed and third party commercial & open source application software in our test and production environments.
• On Call responsibilities, weekends, and off hours maintenance support.
• Attending regularly scheduled off-hours site/platform maintenance as needed