Description:
We are looking for a designer with a Founder’s Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and build the digital future of the restaurant industry, we want you on the line with us.
A Day In The Life (Responsibilities)
- Own and drive the end-to-end design process for product features within the Guest org, moving from initial discovery through high-fidelity execution with strong autonomy.
- Use data and research to substantiate your design decisions. You’ll be responsible for translating guest analytics, research, and restaurant feedback into a rigorous methodology that informs the user journey.
- Deliver polished, high-fidelity artifacts that account for complex restaurant constraints. You will utilize and contribute to the Toast design system, ensuring your work is scalable and technically sound.
- Act as a dependable partner to your Product and Engineering counterparts. You’ll make your work visible early and often, using storytelling to build alignment and ensure technical feasibility.
- Be the voice of the customer in every room. You will break down complex workflows, like online ordering or loyalty sign-ups, into intuitive, delightful experiences that feel like true hospitality.
- Help raise the collective bar by participating in design crits, sharing best practices, and helping to foster a growth mindset where feedback is a gift.
- Integrate emerging AI-first tools and methodologies into your daily practice to accelerate ideation, streamline design production, and increase overall team velocity.
What You'll Need To Thrive (Requirements)
- You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact.
- You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex, real-world constraints.
- You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners.
- You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys.
- 3+ years in product design, showing a clear progression from executing tasks to owning broader product outcomes and strategy.