Description:
ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.
With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.
The candidate will work within a dynamic team of dedicated professionals and will be responsible for delivering excellent service to business customers, achieving growth and retention sales targets in respect of retail gas, retail electricity, and including energy services as required.
Key Responsibilities
- Contribute to the development of sales, customer relationship and marketing strategy in the Gas and Electricity and energy services retail area.
- Lead the drive for sales growth and retention through delivery of agreed sales objectives/ targets with particular emphasis on the upper levels of the I&C sectors.
- Build and maintain an in-depth knowledge of the operation of the gas and electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland’s strategic objectives.
- Develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
- Manage a customer base through proactive contact including regular visits to customer premises.
- Develop and maintain an in-depth understanding of customers’ businesses and needs.
- Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and face to face, in line with company policies, sale & marketing strategy and brand values.
- Issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.
- Tailor and implement customised service solutions to meet the needs of individual customers and groups.
- Proactively gather customer, market and competitor intelligence and feed same back for analysis.
- Identify and communicate changing customer needs.
- Identify areas for process improvement and for customized service solutions to meet the needs of specific customers and groups.
- Identify and deliver customer hospitality opportunities as appropriate.
- Demonstrate leadership through taking responsibility for defined projects, major public tenders, stakeholder relationships, product development, marketing, staff development, etc.