Description:
To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities will include telesales and customer care, involvement in credit control phone calls and co-ordination with reps and drivers to ensure excellent customer service in all areas of the sale. The Depot Assistant will support Depot Supervisor in the day-to-day activities of the depot.
Availability requirement: Weekday and Weekend Flexibility
Safety
Key Responsibilities:
- Complete daily depot checks using the systems provided.
- Report near misses using the correct system.
- Report any safety concern to your supervisor.
- Ensure that you are compliant in wearing the correct PPE whilst out in the yard.
Sales
- Taking Payment at the Depot for all Yard Sales.
- Placing domestic and bulk orders for customers over the phone and at the counter.
- Promote the sales of other products in the depot.
- Promote the Tesco Clubcard to customers paying for fuel.
- Promote HVO as an alternative to customers over the phone.
- Encouraging customers pay by credit card or COD for their domestic delivery.
Customers Service
- Be customer obsessed always trying to exceed customers expectations.
- Promote Certa as a brand to customers.
- Ensure that all customers queries are dealt with in an appropriate time frame to their resolution.
- First point of contact on the phones ensuring all incoming calls are handled in an efficient manner.
- Maintaining good relations with existing customers.
- Checking customer pricing / customer balances while customers are on the phone.
- Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete.
Administration & Other
- Assisting the supervisor in working with head office to ensure all processing is closed off correctly to agreed timelines.
- Carrying out end of shift procedures including cashing off yard sales to ensure all paperwork is completed correctly and accurately.
- Following end of day procedures including closing and locking up the yard while observing safety and security policies
- To complete ad hoc administration duties as required ensuring the smooth running of the depot.
- Treat customer both external and internal with dignity and respect.
- Embrace the Certa way culture in your daily tasks.
- Be open to suggest improvements to your supervisor.
- Be willing to accept feedback and learnings.
Personal Attributes / Experience Required
- Previous experience in a customer focused role.
- Experience of working in within a telesales environment is advantageous.
- Cash Handling experience is advantageous.
- IT skills – proficient in Microsoft Excel and Teams
- Resilient and capable of working well under pressure.
- Committed, enthusiastic and energetic.
- A strong relationship builder.
- A highly motivated self-starter.
- Detail-oriented, focused on accuracy and attention to detail.