Reviewing and analysing HMRC held records, databases and IT systems, as part of conducting review decisions based on the reasonable excuse submitted by customers;
Informing customers of your decision clearly and concisely detailing reasons behind your decision in writing via letter;
Day to day management of the work arriving on the team, monitoring the team in-boxes to ensure that any urgent matters are identified, prioritised and immediately brought to the attention of the manager;
Contacting customers by telephone and answering customer queries and liaising confidently with internal and external stakeholders;
Take responsibility for the team statistics by maintaining and updating various databases, spreadsheets and audit trails including registering, opening and closing of cases on case management systems;
Operate Office 365 applications i.e. Outlook, Microsoft Teams, SharePoint, OneNote etc.
Assist other team members with tasks i.e. updating guidance/process maps, mentoring colleagues and sharing best practice.
Successful applicants should be able to demonstrate or show potential that they will:
|Organization||HM Revenue & Customs|
|Industry||IT / Telecom / Software|
|Occupational Category||Reviews Officer|
|Functional Area||Information Technology|
|Job Type||Full Time|
|Posted at||2021-04-25 1:06 am|