Reviews Officer

Description:

Reviewing and analysing HMRC held records, databases and IT systems, as part of conducting review decisions based on the reasonable excuse submitted by customers;
Informing customers of your decision clearly and concisely detailing reasons behind your decision in writing via letter;
Day to day management of the work arriving on the team, monitoring the team in-boxes to ensure that any urgent matters are identified, prioritised and immediately brought to the attention of the manager;
Contacting customers by telephone and answering customer queries and liaising confidently with internal and external stakeholders;
Take responsibility for the team statistics by maintaining and updating various databases, spreadsheets and audit trails including registering, opening and closing of cases on case management systems;
Operate Office 365 applications i.e. Outlook, Microsoft Teams, SharePoint, OneNote etc.
Assist other team members with tasks i.e. updating guidance/process maps, mentoring colleagues and sharing best practice.
Successful applicants should be able to demonstrate or show potential that they will:

• Great Communication Skills – both written and verbal.
• Ability to use your own judgement to make effective decision.
• Ability to handle a fast-paced working environment.
• Can-do attitude and ability to adapt to differing business needs.
• Proficiency in Maths and English and the ability to deal with basic calculations.
• Work flexibly and as part of a team, working with and maintaining professional relationships with all colleagues and customers.
• Develop through on the job opportunities and/or learning activities.
• Actively take responsibility for their own areas of work and personal development.