Description:
- Experience of supporting and developing SAP Business Warehouse (BW) Data Analytics platforms (preferably SAP BW/4HANA). Experience of SAP Analytics Cloud and SAP Datasphere is a further advantage.
- A Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or a related discipline is an advantage.
- Excellent diagnostic and analytical skills. Prior experience working with technical/business teams providing insights on projects.
- Previous experience in an application support environment role and have a structural approach to troubleshooting.
- Experience and/or demonstrate competencies in conducting investigations, problem solving, and project management.
- Understanding of project management concepts plus knowledge of business and financial processes an advantage.
- Strong inter-personal and communications skills.
- Ability to interpret business requirements and understand of IT concepts and terminology to prepare functional specifications.
- Ability to interact and communicate with colleagues efficiently and effectively work in cross-functional team environments, as well as independently.
- A strong understanding of concepting in Business Finance and Accounting is an advantage.
Your responsibilities and achievements will evolve as you enhance your career with us. Here is what you can initially expect:
- Report to the SAP BW/4HANA IT Manager and work as part of the SAP Support team providing guidance and technical expertise to internal SAP Business Intelligence Users, based on a SAP BW/4HANA.
- Provide support team members regarding Business Transformation Programme to S/4HANA, SAP Datasphere and SAP Analytics Cloud.
- Provide “Business As Usual” (BAU) support of break/fix issues, enhancement identification and delivery of solution improvements, as well as support for ongoing or future projects.
- Assist in continuous improvement efforts to enhance system performance and to provide enhanced functionality. Work across the organisation to identify any potential gaps in current processes.
- Interact with business users to assess incoming requirements and perform business requirements analysis documentation.
- Documentation Control (create/maintain technical/business process documents). Deconstruct and express complex information in clear and unambiguous documentation.
- Investigate and resolve issues that are reported through the ticket support tool, manage the incoming ticket queue to ensure SLAs are met. Diagnose, analyse, and reproduce issues to understand their root cause.
- Escalate issues internally/externally and work alongside external SAP support provider to resolve tickets in a timely and efficient manner.
- Adhere to change control processes for testing & implementing system changes, fixes, enhancements. Providing application support during deployment projects.
- Work with internal departments and establish internal business relationships.
- Adhere to KPMG security policies, processes, and procedures.
- Day-to-day project management, providing accurate reporting and business intelligence throughout projects. Proactively and reactively deliver on continuous improvement processes.
- Work with business stakeholders to streamline support processes. Collaborate with business to establish requirements and translate them to technical solutions.
- Ability to multi-task and effectively manage multiple projects at the same time; at any one point you may be working on multiple projects.