Description:
As a DTMS support engineer, you will be tasked with monitoring and maintaining an organizations computer systems and hardware. You will be responsible for diagnosing any hardware or software faults with the systems and will solve the issues either in person or remotely.
Requirements
- Good IT working experience in an ITIL environment at least 3-5 years
- Detail oriented and highly organised
- Accredited education in Information Technologies, qualified IT Specialist or equal
- Experience in IT support for current Microsoft, Apple and Android hardware and operating systems
- Good knowledge of ticket systems and Support processes/ Service Now Platform
- Local language on native level and good English in writing and speech
IT Technical skills
- Device operations and maintenance of Desktop PCs, Notebooks, Smartphones, Monitors IT Support
- 2nd Level Office/Mobile Support
- Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, Printer Services
- PC Imaging & Installation procedures, Intune/Autopilot/JAMF
- Good Asset management skills
- Good Working knowledge with Microsoft Technology and current Standard Office 365 Suite/ Azure AD
- Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN would be great
Soft Skills
- High customer service orientation
- Ability to interact and consult with others for de-escalation management
- Strong team player. Autonomous & proactive working behaviour
- Strong motivation and willingness to learn and perform
- Friendly and confident manner
- Strong time management skill