Senior Application Site Reliability Engineer

Description:

The position requires a deep understanding of application and infrastructure support and familiarity with supporting cloud computing environments. You must be a self-starter who is passionate about the technology you are supporting and eager to enhance its reliability through developing platform improvements. You should enjoy working on a mix of old and new technologies in a team environment, where your success depends heavily on the performance of your team and organization. You should have an appetite and appreciation for new technologies and their disruptive influence. This position involves exposure to the core Fidelity financial business applications, comprised of both custom and 3rd party products.

The Expertise You Have

• Third Level Qualification in IT or a related field
• Five or more years’ experience in system and application support-related roles
• Strong incident management skills
• Troubleshooting and problem-solving skills
• Experience of supporting both large multi-server distributed UNIX/LINUX environments and AWS based cloud applications
• Application Software Development experience
• Strong verbal and written communications skills

You will be part of a globally distributed team of support engineers (Ireland, India and US based), operating a follow-the-sun support model.

The Skills You Bring

• Customer incident triaging: including ownership, communication, and eventual resolution
• AWS Sysadmin and monitoring solutions or other cloud operator support
• Experience with shell scripting, Python programming, AWS Lambda
• Linux Sysadmin
• Network topology understanding
• Knowledge of working in an Agile Environment
• Knowledge of application development and release cycles (DEV/QA/UAT/PROD) including pipelines
• JavaScript/Typescript Experience an advantage.
• Ability to program in one or more high-level languages
• Ability to manage AWS services via both console and API
• Awareness of both current and emerging technologies
• Strong troubleshooting skills, desire to dig deep to identify problems and find resolutions in a timely manner
• Knowledge of collaboration tools such as Confluence/JIRA