Description:
This growing multinational is looking for a Talented Senior BizOps Engineer to join their team, they support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems.
What will I be doing day-to-day?
Operational Readiness Architect:
- Serve as the primary contact responsible for the overall application health, performance, and capacity
- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
- Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
Site Reliability Engineering:
- Serve as the primary contact responsible for ensuring application scalability, performance, and resilience.
- Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
- Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.
DevOps/Automation:
- Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
- Increase automation and tooling to reduce toil and manual intervention
ITSM Practices:
- Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
The ideal candidate will have experience in many of these areas:
- BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
- Hands on administration experience on Salesforce applications like Service Cloud/Sales Cloud.
- Coding or scripting exposure.