Description:
We’re looking for a Senior Customer Success Operations (Revenue Technology) to join our Revenue Operations team in Helsinki or Dublin. You can also work fully remotely from Poland or the UK.
In this role, you will…
- Be the specialist in systems and processes supporting our Customer Success function
- Own tooling, data quality, and process optimization that help scale CS effectiveness and deliver ROI
Your Day-to-day Work And Responsibilities Include…
- Own and evolve the Customer Success tech stack strategy, including tools like EverAfter, Intercom, Freshdesk, and UpdateAI. Oversee roadmap development, system ownership, and annual budgeting to ensure tools are optimized for scale and business impact.
- Ensure data integrity and consistency across CS systems in close collaboration with the Salesforce team. Maintain accurate CSM book structures and Customer for Life (C4L) models, including execution, assignment, and headcount alignment.
- Monitor system performance and ROI, and manage the intake, evaluation, and procurement of new technologies that support evolving business needs.
- Collaborate with RevTech Business Partners and the CRM team to identify process gaps, implement automation, and support solution architecture decisions across CS systems.
- Manage and continuously improve key business processes, ensuring operational efficiency and scalability. Roll out new UI features and facilitate their smooth adoption across the CS team.
- Act as the primary point of contact for technical updates and tool changes affecting the Customer Success organization. Identify and communicate business needs and system requirements to the RevTech lead.
- Maintain clear and up-to-date documentation of systems, processes, and playbooks in Confluence to support transparency, onboarding, and operational consistency.
This position is for you if you have…
- 3+ years of experience in CS operations, Revenue Operations, or Business Systems in a SaaS or B2B environment
- Proficient understanding of Customer Success tools and processes
- Practical knowledge of platforms such as Salesforce, Intercom, Freshdesk, EverAfter, or equivalent systems
- Skilled in managing system ownership, tech stack strategy, or tooling optimization
- Effective communication and stakeholder management skills across technical and non-technical audiences
- A structured, motivated, and detail-oriented approach to problem-solving
- The ability to balance technical depth with business acumen