Description:
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for a Senior Cybersecurity Consultant 3 / Concierge Security Engineer 3 in Cork Ireland to be part of making this happen.
Your Responsibilities
- Collaborate closely with senior cybersecurity engineers and contribute to real-world client projects.
- You are the customer's point of contact for inquiries regarding security incidents reported by our Security Operations Center (SOC) and, together with the team, you analyze structural weaknesses of the customer
- Help create technical reports and documentation to support customer environments.
- Troubleshoot security and technical issues with guidance from your team.
- Share basic security best practices with non-technical contacts.
- Build professional, trust-based relationships with customers.
- Analyze logs and events to identify patterns or potential threats.
- Continuously develop your skills through mentoring and hands-on experience.
Your Responsibilites
- Serve as a trusted security advisor for assigned customers, acting as the key technical point of contact
- Manage and clearly explain security incidents identified by our Security Operations Center (SOC)
- Provide timely and effective incident response support during cybersecurity events (no on-call duty)
- Deliver cybersecurity best practices to both technical and non-technical stakeholders
- Troubleshoot security and technical issues across diverse environments.
- Analyze logs and security events to identify patterns, vulnerabilities, and threats
- Lead technical reporting, documentation, and customer-facing security reports
- Create and deliver workshops, guides, and training content to improve customer security posture
- Mentor junior analysts and engineers, sharing both technical and soft skills.
- Support the continuous improvement of Arctic Wolf’s Managed Detection and Response (MDR) services
Experience
What We're Looking For:
- 5+ years of experience in cybersecurity
- 3+ years of experience in systems, network, or cloud administration
- Proven track record in IT networking, network security, cloud infrastructure, and SaaS tools
- Background in risk and vulnerability management
- Strong written and verbal communication skills in English
- Experience building relationships in a professional, client-facing context