Senior Manager

Description:

The role of Senior Manager - Data & Behavioural Science offers a great opportunity to lead and the Group Customer Analytics (GCA) Data & Behavioural Science team. In a changing market environment, where customer expectations continue to grow and there is an increasing demand for more personalised customer experiences, Group Customer Analytics is leading the change to enable and deliver this personalised experience through data analytics and the application of machine learning and artificial intelligence.

You'll lead out the Data Science team as part of a collaborative and innovative Leadership Team who strive to support customer contact with the right message for the customer at the right time.

In This Role, You Will
 

• Play a vital role in running strategic projects across Group Customer Analytics, including predictive modelling and Generative AI. Working closely with senior stakeholders to foster the creation of an innovation and data-driven culture and develop a Behavioural Science unit as part of the Group Customer Analytics team.
• Ensure that model risk standards are adhered to throughout the full lifecycle of solutions developed and work closely with Second Line Risk on Generative AI use cases.
• Oversee recruitment, development and retention of resources for the Data Science team and ensure they reach their potential. Identify and integrate new internal and external data sources to improve model accuracy.
• Use advanced data science methods to transform complex problems into compelling marketing and business solutions and propose and oversee the development of innovative proof of concept solutions using cutting edge AI capabilities.
• Work with the Bank of Ireland Financial Wellbeing team to develop an approach that looks at the psychology behind financial decision-making in an effort to explain market anomalies and predict irrational financial behaviour.