Description:
This is a fantastic opportunity for someone with a passion for customer service and hospitality to grow their and develop their career within the industry.
Why Work with Us?
- Free meals while on duty
- Uniforms provided
- Discounted rates for stays in other Dalata properties
- Free Employee Assistant / Wellness Programme
- Excellent training opportunities via our own online training forum
- Excellent career progression opportunities within the hotel and group
- Cycle to work scheme
- Save as you earn scheme
The Hotel:
The hotel is located ideally on the N7 Naas Road and beside the M50 junction 9 near Clondalkin & Tallaght and just minutes from the M7 and the Red Cow Roundabout. Situated on the main route in and out of Dublin for those travelling to and from the South and West of Ireland, making it an ideal base for exploring the capital.
The hotel boasts 297 bedrooms, Grain & Grill Restaurant, Hotel Bar, The Red Bean Roastery coffee shop and 9 meeting rooms.
Objective of Role:
Through the consistent delivery of the highest standards, promote a professional and positive image to all of our guests and contribute to the hotel’s targets.
Key Duties and Responsibilities
- To assist Night Manager with operations of the Nights team.
- To ensure operations are carried out in line with department and hotel standards while providing quality service to our guests in accordance with statutory and health and safety requirements to all colleagues and guests during the evening hours.
- To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
- To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
- To carry out departmental standards in accordance with the SOP Manual.
- To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
- To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
- To be familiar with and adhere to all rules and regulations of the hotel with specific regard to: Fire procedures, Health and Safety at work, Security regulations.
- To carry out the Night Audit.
- To assist in positively promoting sales within the department and maximize every sales opportunity.
- To oversee the standard of meeting rooms for the next business day.
- To assist in controlling departmental costs within the standards set by the departmental manager.
- To ensure the security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures.
Requirements:
- 6 - 12 months experience in a similar role.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team.