Senior Product Designer

Description:

At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work, and build – design is an integral part of everyday life at Zendesk. Within our product design organization, we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.

What we're looking for

As a Senior Product Designer for our Data Management team, you will define a number of data privacy and protection features for the Zendesk suite of products. Zendesk is committed to providing best in class data protection for its customers, and helping organizations all over the world meet their data privacy obligations.

You will take a user-first approach and design for a broad variety of customers, from small startups to large enterprises.

What you get to do every single day

This role is part of our Core Services group, consisting of multiple cross functional teams with Product Managers, Product Designers, Researches, and Content Designers working closely together to build features to support Zendesk administrators.

As a core member of this group, you will

• Work with a cross-functional scrum team dedicated to solving data privacy problems.
• Partner with a Product Manager and Engineers on developing designs from ideas to execution.
• Partner with UX Researchers, Content Designers, and other Product Designers to ensure your work goes through our design process, is informed by customer insights, and results in material improvements to the user experience.
• Own the design of Zendesk’s data management features including metadata deletion, automated user scrubbing, and bulk data deletion.
• Design interaction models, flows, wireframes and hi-fidelity mockups that promote ease of use and optimize how customers interact with our products.
• Guide other designers across Zendesk toward a vision of better data privacy!

What you bring to the role

• You have professional experience crafting consumer and SaaS applications.
• Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience.
• Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity.
• A strong portfolio that showcases your work, provides details of your role on projects, and shows examples of systems thinking and functional designs that you have developed from start to finish.
• Nice to have - experience crafting solutions for enterprise grade SaaS products or sophisticated systems with multiple levels of dependencies.