Senior Sales Manager

 

Description:

This is a pivotal leadership role, responsible for overseeing a team of designers, showroom development, and delivering outstanding customer experiences in the high-end residential market.

 

We are interested to hear from anyone talented and a quick learner—even if you don’t come from a core kitchen design or manufacturing background. If you’re an exceptional sales manager ready to make your mark, we want to hear from you!

 

 

 

Key Responsibilities

 

Leadership & People Management

 

Lead, coach, and inspire a team of 12 showroom designers, including mentoring recent hires.

Build morale, engagement, and a high-performance culture.

Recruit, on-board, and retain top talent, ensuring continuous development.

Maintain clear, open communication between staff and management.

Sales & Business Growth

 

Achieve and exceed ambitious residential sales targets through pipeline and performance management.

Improve designer hit rates and maximise all sales opportunities.

Develop and maintain profitable customer relationships, driving both new business and repeat sales.

Collaborate closely with marketing to increase showroom traffic and strengthen brand presence.

Represent the business at industry events and within the residential interiors market.

KPI & Performance Management

 

Ensure consistent use of KPIs across the sales team as a performance tool.

Provide concise KPI updates in management meetings, focusing on actionable insights.

Create reports and dashboards to deliver accurate, decision-ready information.

Analyse performance and trends to highlight opportunities and mitigate risks.

Showroom Development & Design Support

 

Collaborate with senior leadership on showroom design, fit-outs, and customer flow.

Ensure showrooms are maintained to the highest standards, with inspiring displays.

Provide product and design expertise to support showroom teams when needed.

Operational Improvement & Financial Oversight

 

Streamline sales and ordering processes to enhance efficiency.

Forecast sales, profit margins, and overall financial performance.

Support operations to ensure seamless customer journeys from design through to installation.

Strengthen supplier relationships to secure innovations and added value.