Senior Site Reliability Engineer

Description:

As the Senior Site Reliability Engineer you are responsible for providing 2nd and 3rd line support and maintenance for our client's systems and servers. You will troubleshoot, investigate, diagnose, and resolve complex IT issues. You will engage with internal and external stakeholders and customers and will be responsible for process and procedure design modification. You will contribute to team and business improvement change initiatives and projects.

Key Responsibilities:

• Lead in maintenance of systems and servers
• Lead troubleshooting, investigating, diagnosing, and resolving complex IT issues
• Coordinate in leading responses to system outages or faults
• Lead process and procedure design modification
• Maintain excellent working relationships with customers
• Lead in delivery of team and organisational projects
• Participate in on call schedule
• Willingness to learn new skills and develop as an individual
• Coach, guide, mentor, and support team members
• Actively participate and contribute to team and business improvement change initiatives and projects