Senior Site Reliability Engineer

Description:

eBay is seeking an experienced Senior Site Reliability Engineer to help protect the availability, stability, and resilience of our most critical production systems. This is a high-impact role for a senior technical operator who thrives under pressure, leads calmly during incidents, and can quickly turn incomplete signals into conclusive action.

The Senior Site Reliability Engineer- Incident Response is the senior technical leader within the shift for active production events in the Site Engineering Center. When unexpected outages or degradations occur, the TDO rapidly assesses technical and business impact, drives incident triage, coordinates multi-functional responders, and leads mitigation through restoration. The role advances the Availability pillar of Site Reliability at eBay. It provides senior technical judgment and strengthens operational standards. It also improves response rigor and resilience practices to boost system availability. The Site Engineering Center is part of eBay’s Site Reliability Engineering organization, and the TDO works closely with other SRE pillars, including Reliability, Observability, and Performance, to drive strong reliability outcomes across the platform. The role sits at the center of eBay’s incident management and service reliability strategy, partnering across engineering, architecture, SRE, operations, and support teams to improve availability at both the incident level and the systems level.

This role is ideal for someone with broad technical depth, strong operational judgment, and the ability to lead across infrastructure, application, database, network, and platform boundaries. The strongest candidates bring a customer-first demeanor, clear communication, and the discipline to improve systems not just during incidents, but after them as well.

What you’ll do
 

• Lead the technical response during high-priority incidents, including assessing severity, clarifying customer and business impact, setting direction, coordinating responders, and driving restoration.
• Maintain awareness of the health of eBay’s critical services and key business indicators, identifying risks early and driving action before they impact customers or the business.
• Serve as the senior technical escalation point on shift, using sound judgment to guide mitigation, recovery, and prioritization during complex live-site events.
• Partner across engineering, architecture, SRE, and operations to improve availability through stronger recovery strategies, monitoring, alerting, automation, and operational tooling.
• Drive operational excellence through clear incident documentation, stakeholder communications, emergency change support, maintenance oversight, and continuous improvement activities such as drills, audits, and post-incident follow-through.
  
   

What you’ll bring
 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience, along with 5+ years in site reliability engineering, production operations, incident management, systems administration, or infrastructure engineering.
• Proven experience supporting highly scaled internet or platform environments, with broad troubleshooting capability across infrastructure, compute, containers, networking, storage, databases, DNS, load balancing, observability, and high availability concepts.
• Proficiency in creating software solutions for task automation using technologies such as Go, Python, Java, Node.js, Docker, and Kubernetes to improve operational efficiency and reliability.
• Strong incident leadership and operational judgment, including the ability to triage quickly, prioritize effectively, separate symptoms from causes, and make sound decisions under pressure.
• Superb communication and influence skills, with the ability to lead across organizational boundaries and communicate clearly with engineers, senior leaders, and non-technical partners during high-stakes events.
• A strong ownership attitude and calm execution style.