Senior Strategic Account Executive



This position is needed to support the management and growth of our CPaaS business with Independent Software Vendor (ISV) in EMEA. In this role, you will be directly responsible for the success of Twilio's communications platform in the ISV segment in EMEA - supporting and driving processes for existing strategic customers. Twilio supports some of the largest and fastest growing ISVs in Europe, Middle East and Africa, spanning industries such marketing, business automation, and customer care. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our services teams.


In this role, you'll:

  • Cultivate the continued growth of key use cases by our strategic ISV customers on the Twilio platform.
  • Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expand business into new use cases, and win new ISV customers to the Twilio platform.
  • Partner cross functionally with sales, services, product, and finance to develop long range account plans.
  • Act as the voice of the customer to Twilio's product and carrier relations teams.
  • Be an active expert in the CPaaS space - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers.
  • Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
  • Analytical account development strategy based on using data to find opportunities and prove value.
  • Demonstrated track record of managing business forecasts and financial models.
  • Entrepreneurial mindset with appetite to define process and build programs.
  • Record of delivering market driven results, especially to scale and enterprise customers.
  • Excellent verbal and written communication skills (English).
  • Bachelor's Degree or equivalent years of experience.
  • Able to operate as part of a team, in a overlay sales capacity.

Organization Twilio
Industry Accounting / Finance / Audit
Occupational Category Senior Strategic Account Executive
Job Location Dublin,Ireland
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 5 Years
Posted at 2023-05-19 10:23 am
Expires on 2024-07-19