Service Advisor

Description:

We are presently recruiting for an experience Service Advisor for our clients, a main car dealer in Tralee, County Kerry. You will work in a very established team, be point of contact with customers and offer technical assistance and guiding customers through the service processes and book vehicles in for service and repairs. This is a full-time, Monday to Friday position, based in Tralee town .

Responsibilities:

• Control and manage the front service counter, greet customers.
• Offer excellent customer service from checking in to return of their vehicles.
• Be point of contact for customers booking vehicles for service work.
• Resolve customer issues regarding vehicle problems and repair timeline.
• Generate documentation relating to customer bookings.
• Agree cost and timelines with the customer.
• Hand over vehicle to the customer and explain any issues relating to the work/future work required.
• Invoice and collect payment from customers for services completed.
• Maintain customer records and enter data into computer database.
• Maintain Accurate recording of stock into and out of system.
• Supplying accurate and detailed parts quotations
• Manage aftersales administration, including processing of warranty claims when required.

Skills and qualifications:

• 3+ years previous experience in a similar role
• Possess strong organisational skills and an ability to structure workload efficiently.
• A full and clean driving licence is required.