Service Management Lead

Description:

In this role, you play a pivotal part in transforming how we manage and deliver both IT and business services across our organization. You lead the development of service portfolio management practices, define service models, and help establish clear service ownership across business and technical domains. You bring together service owners and key stakeholders to improve service mapping and ensure alignment between business needs and technical delivery. Your focus is on driving improvement, fostering collaboration, and enabling teams to enhance performance and deliver greater business value.

You’re not just managing processes—you’re building a strong community of practice and cultivating a culture of continuous improvement. This is a strategic and hands-on role for someone who thrives in complex environments and is passionate about making a measurable impact.