Service Operations Manager

Description:

We have partnered with a non-profit organization located in Sandyford, which is actively seeking a skilled Service Operations Manager to join their team overseeing and managing operational activities and contribute to the development of organisational strategy.

Responsibilities:

• Manage the daily operations of the organisation
• Manage a small team of 4 professionals.
• Assess, develop / enhance, implement, and evaluate operational strategies, policies, and procedures.
• Support the implementation of organisation-wide goal setting, performance management and continuous improvement.
• Provide oversight of outsourced projects and resources.
• Liaise with key external partners.
• Stay updated on the latest technologies, trends, and practices.

Experience:

• A minimum of 3 years’ experience in operations management or a similar role.
• Strong analytical, problem-solving, and critical-thinking skills.
• Strong leadership skills with the ability to inspire, motivate, and collaborate effectively with cross-functional teams.
• Excellent organisational and multitasking abilities to manage multiple projects and priorities simultaneously.
• Familiarity with project management methodologies and software development lifecycle.