Servicenow Developer

Description:

Be a member of an agile team of BSAs, Sys Admin, Designer and Developers, building out and/or supporting the implementation of OOB Modules, custom applications, 3rd party integrations and Automated Testing Framework (ATF) capabilities within ServiceNow. Successful candidates will be able to think critically in solving mission critical issues, supporting end to end development of both front-end and back-end development including workflow and custom plug-ins. The Developer will play a key role in the platform QA to ensure that development standards are adhered to, and platform performance is kept stable. The successful candidate will assist in the testing and validating of ServiceNow systems and software to ensure internal customer requirements are being met and that they align to Sun Life ServiceNow standards and protocols. This individual carries out the testing and design support functions in order to meet project goals.

• Actively participate in agile daily scrums, updating stories daily in JIRA/SNOW, documenting development progress and collaborating across platform teams

• Ensure that all development adheres to SLF ServiceNow development standards

• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment

• Build automated testing in ServiceNow ATF.

• Maintain existing ATF framework and ensure that ATF scripts are kept current

• Validate/Test API integrations

• Collect and report quality metrics from test execution

• Analyzes software and systems before customer use to ensure the product is defect-free. Validate functionality build by Developers and/or 3rd party vendors

• Support and participate in customer requirement workshops, working with product owner/stakeholders to configure/develop requested items and tasks

• Work with project teams to understand business/system requirements and solution designs and handle multiple priorities simultaneously

• Develop applications (scoped and out of the box) working with ServiceNow Studio for NOW Mobile

• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.

• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)

• Create and maintain system design and operations documentation

• Deliver reporting solutions using Performance Analytics (PA) or standard dashboard reporting

• Bachelor's degree in Computer Science or relevant, proven industry experience

• Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool

• Knowledge of building ATF scripts and maintaining the framework as changes take place within the modules, apps and forms.

• Some experience with development in ServiceNow platform

• Strong problem-solving skills with the ability to analyze situations/problems and come up with effective solutions