Description:
Responsible for providing effective, efficient, and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos. To install, commission, diagnose, troubleshoot, repair, and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Supporting systems integrated into a larger airport system environment with complex baggage handling systems.
Primary Responsibilities
- Responsible for providing technical and customer support for installed systems and related projects.
- Install, maintain, troubleshoot/diagnose, repair, and test a wide variety of airport passenger and baggage security systems.
- Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
- Maintain calibration on all test and radiation survey equipment.
- Provide customer training assistance of installed systems and equipment.
- Adhere to Leidos published maintenance and radiation survey checklists and procedures.
- Report design, reliability, and system bugs to technical support.
- Follow down machine escalation protocol to ensure time resolution of system failures.
- Prepare RMA repairable/returnable parts for shipment and return to identified defective location. Complete all RMA paperwork and reporting requirements.
- Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criterion for obtaining results.
- Assume responsibility for continued customer satisfaction and coordinate all activities with the customer; assist with customer training while representing Leidos in a professional manner.
Essential Duties And Responsibilites Technical
- Maintenance and Support for installed systems and related projects.
- To follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software
Time Management
- Strict adherence to Time Critical SLA’s
Communication
- Internal and External Client facing Communication
Team Working
- Working Independently with limited supervision, and as part of a team
Cross Functional Working
- Continually build relationships with internal stakeholders to achieve the successful completion of projects
Health & Safety
- Always follow and promote Group and Company policies and procedures
- Ensure all Company equipment and personal PPE properly used
Equality
- Fully Understand and always adhere to the Company’s Equality Policy at all times
Company Values
- All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times
Requirements
- Mechanical and Electrical tools.
- Solid IT Understanding.
- Working Linux knowledge