Supervisor

Description:

Job description

Seasalt is a thriving retail lifestyle brand who put its customers at the heart of everything we do. Our success relies on a talented retail team who bring our values to life by helping our customers dress with creativity and confidence season after season

Our Supervisors take responsibility of the store and team members when required. They deliver exceptional customer service, ensure the shop always looks it’s best and support the Store Manager and Assistant Store Manager with the day-to-day running of the store.

You'll help us by:

• Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do
• Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases
• Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement
• Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
• Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services
• Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business
• Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health, and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others
• Being a key-holder for the store and having sole responsibility for running the store when require

The skills you'll be sharing with the team:

Coaching will come naturally to you; you’ll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills. Driving sales, thinking commercially, and working towards KPI’s will be really important to you and is key to this role.

Difficult situations don’t phase you as you have an adaptable and resilient attitude, being able to respond positively to change. You’ll be confident in giving feedback to all members of the team, along with sharing ideas with management on how to drive performance.