Team Leader

Description:

This is an opportunity for an enthusiastic and self-motivated individual to lead a highly motivated and successful team of mortgage servicing specialists and to build a career in an exciting and evolving area of the business.

Reporting to the Manager: The Mortgage Business team this is a critical role accountable for leadership of a team of customer service agents in support of mortgage customers.

Key performance metrics are application /draw-down volumes, turn-around times, costs, continuous and volume of errors/complaints.

In this role, you will:

• Amplify Capability- Lead, manage and coach your team to maximise their potential to achieve and exceed sales targets
• Ensure team are organised and supported to achieve customer service targets
• Manage Risk- Strong Credit Quality/Risk management within the team
• Effectively engage with the Direct Home Buying management team and other key stakeholders to ensure delivery of Direct Home Buying strategy