Description:
Rippling is seeking a passionate and customer-centric Technical Account Manager (TAM) to join our rapidly expanding Global TAM team in EMEA. You'll be at the forefront of Rippling’s efforts to support and scale our growing customer base in EMEA. In this role, you'll partner closely with customers to understand their needs, demonstrate how Rippling can solve their challenges, and drive adoption of our comprehensive product suite.
As a TAM, you will be responsible for nurturing key customer relationships, ensuring customer success, and helping drive long-term loyalty. You will help guide customers to become true champions of Rippling by developing tailored account strategies, identifying opportunities for product adoption, and providing a seamless customer experience. This is an exciting opportunity for someone who thrives in dynamic, fast-paced environments and enjoys working directly with customers to solve complex challenges. If you’re a self-starter who loves tackling new challenges and delivering exceptional customer outcomes, we want to hear from you!
What You’ll Do
- Ensure the success and satisfaction of Rippling’s U-based customers, taking full ownership of your portfolio and driving customer retention.
- Serve as a Subject Matter Expert (SME) for EMEA customers, providing best practice advice and guidance on Rippling’s products and services.
- Act as the voice of the customer in EMEA, gathering feedback and advocating for their needs with internal teams.
- Drive adoption of key Rippling features, new product releases, and industry best practices.
- Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions.
- Act as the dedicated point of contact for EMEA-based customers, handling questions, issues, and escalations with urgency and professionalism.
- Collaborate directly with customers to understand and optimize their HR, payroll, benefits administration, and IT workflows, ensuring seamless integration and usage of Rippling products.
- Gain deep knowledge of the full Rippling product suite to provide customers with comprehensive and tailored solutions.
What You’ll Need
- 3+ years of experience in a customer-facing role at a SaaS company, ideally in technical account management or a similar function.
- Experience with payroll is highly preferred; knowledge of HRIS or other HR/HCM SaaS platforms is a plus.
- Proven ability to manage a scaled book of business and build strong, lasting customer relationships.
- Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands.
- Strong problem-solving skills and a track record of resolving customer issues quickly and professionally.
- Fluency in German or French preferred but not required.
- A passion for delivering a top-tier customer experience and helping both customers and internal teams succeed.
- Excellent written and verbal communication skills.
- Flexibility to adjust to evolving responsibilities in a fast-growing, dynamic team environment.
- An eagerness to work cross-functionally, collaborating closely with product and engineering teams to ensure customer needs are met and exceeded