Description:
As a TAM, you will be responsible for nurturing key customer relationships, ensuring customer success, and helping drive long-term loyalty. You will help guide customers to become true champions of Rippling by developing tailored account strategies, identifying opportunities for product adoption, and providing a seamless customer experience. This is an exciting opportunity for someone who thrives in dynamic, fast-paced environments and enjoys working directly with customers to solve complex challenges. If you’re a self-starter who loves tackling new challenges and delivering exceptional customer outcomes, we want to hear from you!
What You’ll Do
- Ensure the success and satisfaction of Rippling’s U-based customers, taking full ownership of your portfolio and driving customer retention.
- Serve as a Subject Matter Expert (SME) for EMEA customers, providing best practice advice and guidance on Rippling’s products and services.
- Act as the voice of the customer in EMEA, gathering feedback and advocating for their needs with internal teams.
- Drive adoption of key Rippling features, new product releases, and industry best practices.
- Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions.
- Act as the dedicated point of contact for EMEA-based customers, handling questions, issues, and escalations with urgency and professionalism.
- Collaborate directly with customers to understand and optimize their HR, payroll, benefits administration, and IT workflows, ensuring seamless integration and usage of Rippling products.
- Gain deep knowledge of the full Rippling product suite to provide customers with comprehensive and tailored solutions.
What You’ll Need
- 3+ years of experience in a customer-facing role at a SaaS company, ideally in technical account management or a similar function.
- Experience with payroll is highly preferred; knowledge of HRIS or other HR/HCM SaaS platforms is a plus.
- Proven ability to manage a scaled book of business and build strong, lasting customer relationships.
- Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands.
- Strong problem-solving skills and a track record of resolving customer issues quickly and professionally.
- A passion for delivering a top-tier customer experience and helping both customers and internal teams succeed.
- Excellent written and verbal communication skills.
- Flexibility to adjust to evolving responsibilities in a fast-growing, dynamic team environment.
- An eagerness to work cross-functionally, collaborating closely with product and engineering teams to ensure customer needs are met and exceeded.