Technical Analyst

Description:

• Able to work in a small team
• Manage both Change and Support/Sustain side
• Both small change and larger projects
• Knowledge of both Sales and Service modules
• Engage with business users in a Business Analyst role
• Translate requirements to user stories
• Manage queries coming into the team via team mailbox
• Manage remedy processes
• Respond to support queries and tickets
• Perform L1 analysis of issues
• Know when to escalate
• Functional QA tasks