Technical Field Support Engineer Iii

Description:

We’re looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.\

KNOWLEDGE:

Having wide-ranging and deep product and industry experience, uses professional concepts and resources in accordance with company objectives to resolve customer issues in creative and effective ways.

JOB COMPLEXITY:

Works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises sound judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts and follows the prescribed (SOP) global escalation process when requiring assistance. Acts as the technical expert and advocate for the customers’ application.

SUPERVISION:

Works with little to no supervision to determines the best methods and procedures on all assignments and may be called to support or lead the activities of other personnel on project work or special assignments.

EXPERIENCE:

Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.