Description:
You will own the learning ecosystem for the Product & Technology organization, focusing on both the content and the strategy behind it. As a Technical Learning Developer, your job is to figure out what people need to learn, how they should learn it, and whether it actually worked. You will leverage AI tools, an LMS (Workday Learning), internal documentation, and other tools to create high-impact, just-in-time learning journeys that reduce time-to-productivity for Engineers, Product Managers, and other P&T Workmates.
This is a strategic role, not just a “build courses when asked” function. You will partner directly with senior stakeholders to identify capability gaps before they become performance problems and proactively propose learning or non-training solutions, knowing the difference between the two.
Key Responsibilities Instructional Design & Learning Quality
- Apply established instructional design methodology (e.g., ADDIE, SAM, Agile) to structure end-to-end learning journeys, ensuring technical accuracy and alignment with real performance goals.
- Make smart modality decisions by determining the most effective formats (e.g., interactive labs, short video, documentation, blended learning) for various technical topics to maximize learner retention and application.
- Build and maintain a quality assurance process for all learning content to guarantee pedagogical rigor, clarity, and consistency across the entire learning ecosystem.
- Use LLMs and AI-powered tools as a production partner to rapidly convert technical documentation, SME demos, and raw content into structured micro-learning modules. The AI drafts, but you shape, validate, and ensure it actually teaches something.
Technical Stakeholder Partnership
- Conduct proactive capability gap analysis by looking at the product roadmap and technology migration plan to propose learning interventions before a gap becomes a crisis.
- Be the learning consultant for Subject Matter Experts (SMEs), efficiently extracting their expertise and taking the content production burden off their plate so they can share their knowledge without heavy lifting.
- Push back diplomatically when a training request is actually a process problem, communication gap, or tooling issue, recognizing that training isn’t always the answer.
Ecosystem & Reporting
- Own the technical configuration and administration of the LMS (e.g., Workday Learning), including program setup, seamless integration with external content providers, and automated completion tracking.
- Use data to iterate and improve content, monitoring learner engagement, drop-off rates, completion rates, and sentiment.
- Connect learning outcomes to business outcomes like time-to-productivity for new hires, reduction in support tickets, and speed of adoption for new tools, to tell a credible story about impact at the program level.
About You Basic Qualifications:
- 4 years+ experience in a similar role developing Technical Learning Programs.
- Technical Fluency: You understand the Software Development Lifecycle and how software gets built, can read an API doc, and can hold a credible conversation with a Senior Architect without needing a translator.
- AI Tooling Proficiency: Proven experience using AI in your L&D work—for content drafting, storyboarding, assessment design, or technical writing—articulating where AI saves time and where it creates new problems.
- Instructional Design Depth: Ability to design a learning experience from needs analysis through evaluation, building things that actually change behavior.
- Asynchronous Excellence: Exceptional written communication skills, with comfort providing video updates and detailed project handovers to bridge time gaps.
- Stakeholder Partnership Instincts: Knowing how to earn trust with technical leaders, manage SME relationships efficiently, and push back when the request doesn’t match the problem.