Ux Customer Experience Designer

Description:

You work with Product Management and the Head of Product to build a UX strategy for our product suite.

The Key responsibilities of the role are :

• Talk to customers and users of our system to deeply understand what frustrates them and how we can fix it
• Map user journeys
• Research customer requirements
• Map customer experiences and flows
• Optimise customer experience
• Work with the R&D engineers to solve usability problems
• Build wireframes and usability designs/flows
• Track UX goals
• Track UX trends

Requirements

To be successful in the role you will need:

• University degree or industry equivalent in UX Customer Experience design
• Deep understanding of UX principles
• Digital product experience (2 years)
• Experience mapping out customer journeys
• Experience troubleshooting UX problems
• Strong written and oral communication skills in English