Description:
Channel Lead, Channel Management is an execution-focused role responsible for translating agreed channel priorities into scalable governance, operational processes, distributor management routines, and performance visibility across EMEA. The role manages channel performance, removes operational friction, and supports country teams through practical tools, structured governance, and disciplined follow-up. It contributes across the distributor lifecycle, from identification and onboarding through governance, KPI management, performance improvement, and portfolio evolution. This role reports to the Director, Market Development and Business Integration EMEA and partners closely with Business leaders, Marketing, Market Access, Finance, Legal, Analytics, and country teams. The role supports strategic decision-making through structured analysis and recommendations but does not own final strategic channel decisions.
Where You Come In
- You will translate agreed EMEA channel priorities into practical operating processes, governance routines, partner management tools, and market-level execution plans.
- You manage the operational governance for distributor identification, evaluation, scoring, onboarding, and approval readiness across direct and indirect markets.
- You design and maintain scalable playbooks, onboarding checklists, templates, governance calendars, and digital tools that enable consistent partner management.
- You partner with Marketing, Market Access, Finance, Legal, Analytics, and country teams to remove execution barriers and support distributor activation.
- You track channel performance, distributor capability, contract adherence, trade compliance metrics, action items, and improvement plans through structured KPI visibility.
- You are responsible for coordinating issue tracking, escalation paths, compliance handoffs, training needs, systems access, and service-level expectations.
- You provide commercially grounded analysis and recommendations to support distributor portfolio evolution, including expansion, consolidation, replacement, or exit considerations.
What Makes You Successful
- You bring strong channel management, distributor governance, commercial operations, or partner management capability in a regional or multi-market environment.
- You can convert strategic priorities into clear operating processes, implementation tools, governance routines, and measurable execution plans.
- You are confident working across matrixed teams and influencing without authority across Commercial, Finance, Legal, Analytics, Market Access, Marketing, and country stakeholders.
- You manage complexity well, balancing partner performance, compliance requirements, operational readiness, and market-specific needs across diverse EMEA channel models.
- You know which KPIs are important, how to interpret and to distill out meaningful insights. You are a proficient communicator of KPI derived insights enabling business decisions to be taken in a timely and impactful manner.
- You have strong communication, stakeholder management, and problem-solving skills, with the ability to create structure where processes are evolving or ambiguous.
- You bring attention to detail and sound commercial judgement when assessing distributor capability, operational maturity, compliance readiness, and strategic fit.
- Your experience in medical technology, healthcare, pharmacy, retail, distributor, or indirect-market environments is an advantage.
What You’ll Get
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.