Customer Engagement Advisor

Description:

Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.

We are actively looking for candidates to fill several positions within our Consumer Sales and Customer Care teams.

In this role, you will start by managing inbound calls from our valued customers, providing expert guidance and support for their private health insurance inquiries across a diverse range of products. Following a successful onboarding phase, you'll unlock various growth opportunities, allowing you to expand your expertise across different communication channels, including Sales, Email, and Chat.

While you’ll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both hybrid and on-site options. Don't miss your chance to join our team in April or May 2026.

What Will You Do

• Answering inbound calls from new and existing customers.
• Providing excellent advice on sales and service to our new and existing health insurance customers.
• Building a rapport and maintaining a high level of engagement with customers.
• Ensuring all customer service standards are delivered.
• Meeting individual targets and ensuring all service levels are met.
• Developing effective relationships with the team and internal departments.
• Listening to and understanding our customers’ needs in order to offer a health insurance policy to suit those needs.
• Ensuring compliance with all processes and procedures in relation to the sales process.
• Taking inbound sales calls from new customers who are looking to purchase health insurance & customer reviewing policy at renewal.
• Multi-tasking as you navigate through various IT systems and screens while conversing with our customers and addressing their queries.
• You will be required to work one Saturday in every four, following various shift patterns

Education & Experience What you need to be successful

• Ideally a Third Level Qualification or 1 to 2 years in a Customer Service or Sales role.
• Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same.
• Tech savvy with excellent computer skills & proven administration skills with the ability to navigate multiple systems.