Description:
You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved.
Responsibilities
- Helping customers from low and medium-touch journeys through onboarding and offboarding
- Helping your teammates with escalations and day-to-day questions on processes and Deel products
- Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
- Setting up customers to success in timely manner through becoming expert in Deel products
- Problem solve Client’s issues and proactively advocate for Client’s success
- Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
Qualifications
- You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.
- Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
- Creative approach to problem-solving and embrace the challenge with the tools at your disposal.
- Excellent communicator with great written and presentation skills.
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Demonstrate understanding of project management principles and ability to lead projects to completion successfully
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility