Customer Operations Team Member

Description:

Be part of something bigger, Electric Ireland is transforming how we serve our customers and shape the future of energy. This exciting role offers lots of variety where you will get the opportunity to work across a whole range of activities to support our customer’s energy needs and much, much more.

You’ll join a team that’s driving innovation, rethinking processes, and creating exceptional experiences for our customers. Every day, your work will make a tangible difference for thousands of homes and businesses across Ireland.

Key Responsibilities
 

• Ensuring accurate and timely issue of invoices to customers.
• Support in the delivery of Team KPI’s, providing reporting, analysis as required.
• Managing the registration of customer accounts in Electric Ireland database.
• Maintaining the integrity of the customer database.
• Work with team to identify and implement Continuous Customer Improvement business process
• Driving ongoing process efficiency & customer service improvement.
• Provide excellence in customer service delivery, supporting the prompt resolution of customer
   

Essential

Experience and Qualifications
 

• 12 months + experience in a customer care role
• Fluent English both written & verbal skills
• Strong problem solving & communication skills.
• Ability to work in an exciting dynamic environment with high level of autonomy and accountability.
• Result driven with a strong work ethic and a “can-do” attitude.
• Business acumen and data driven decision making.
• Excellent planning and organizational skills with ability to manage multiple priorities and meet deadlines in a busy office enviornment.
• Experience in MS Office packages in particular Excel