Delivery Manager

Description:

An exciting opportunity has opened for a Customer Delivery Manager to join a growing SaaS technology organisation, taking ownership of customer delivery, implementation and long-term customer success. This is a high-impact role for someone who enjoys managing complex projects, building strong customer relationships and ensuring technology solutions deliver real value.

As Customer Delivery Manager, you will lead the end-to-end implementation process, ensuring customers are onboarded successfully, projects are delivered on time and within scope, and expectations are managed throughout the customer journey. Working closely with customers and internal teams across Product, Development and Customer Care, you will play a key role in delivering a seamless customer experience and driving adoption of the organisation’s SaaS solutions.

Reporting directly to the Chief Operating Officer (COO), you will have the opportunity to influence how customer delivery operates across the business. From managing multiple implementations and coordinating stakeholders to optimising onboarding processes and establishing delivery KPIs, you will help build a scalable delivery function that supports customer satisfaction, retention and business growth.

This is an excellent opportunity for someone who wants to take ownership, improve processes and make a tangible impact within an ambitious technology business.

Why This Role Stands Out

• End-to-end ownership: Lead customer implementations from onboarding to successful delivery. • Customer relationships: Build strong stakeholder relationships and manage the customer journey.

• Leadership exposure: Work directly with the COO to shape delivery strategy.

• Cross-functional impact: Collaborate with Product, Development and Customer Care.

• Process optimisation: Improve onboarding and implementation processes.

• Customer adoption: Drive engagement through training and ongoing support.

• Measurable results: Track KPIs to improve delivery performance and customer experience. • Career growth: Develop professionally within a growing SaaS business.

What You Bring

• 5+ years of experience in Customer Delivery, Project Management or Customer Success within a SaaS or technology-driven environment.

• Proven experience managing multiple customer implementations and delivering projects on time and within scope.

• A strong understanding of SaaS implementation processes, including data migration, integrations, onboarding and user training.