Description:
As the IT & Digital Operations Manager, you'll lead a dynamic team, working closely with business stakeholders and third-party service providers to ensure the seamless operation of our digital services and IT systems. This role emphasizes customer-centricity, strong service management, a broad IT & Digital systems background, and familiarity with telecoms and networking technologies. Your role is central to maintaining high availability of these systems for our EV charging network while delivering a seamless experience to e-mobility customers across our digital platforms
Key Responsibilities
- Team Leadership: Manage and lead a team of IT & Digital Operations professionals to support our growing business.
- Operational Support: Oversee customer and technical operational support and service management to ensure timely resolution of service issues and problems for ecars customers, roaming partners, and business teams.
- System Availability: Maintain high availability of ecars IT & Digital Systems critical for operating the charging network and delivering a top-tier digital experience for customers.
- Vendor Collaboration: Work closely with third-party vendors to uphold service quality, system availability, and issue resolution.
- Technology Leadership: Provide leadership and expertise for the operation and continued evolution of e-cars IT & Digital systems, technologies, standards, and protocols.
- Disaster Recovery & Cyber Security: Develop and maintain Disaster Recovery and Cyber Security Incident Response plans to ensure business continuity for ESB ecars.
- System Management: Coordinate system upgrades, changes, testing, release management, on-boarding, and integration of new IT, Digital, and e-mobility operational technologies.
- Data Integrity: Maintain the integrity, security, and availability of ESB ecars data, oversee data backups, and leverage it for Data Analytics and reporting requirements.
- Corporate Collaboration: Coordinate with corporate IT and Cyber Security functions for the implementation of group policies, standards, and enterprise system projects involving the ESB ecars business.
- Standardisation Participation: Participate in national and international standardization organizations and working groups to influence the development of industry standards and regulatory developments.
Knowledge, Skills And Experience
- Broad knowledge and experience working with IT & Digital systems, cloud technologies, web services and APIs.
- Knowledge and experience of ITIL practices for service, incident, problem, and vendor management.
- Understanding of communications, networking protocols and network security.
- Familiarity with information security and cyber security standards and regulations.
- Strong networking, communication and problem-solving skills.
- Ability to work collaboratively and adapt in a fast-paced environment.